Refund policy

Return and Refund Policy

14-day right of withdrawal

As a customer in the EU, you have the right to cancel your purchase within 14 days from when you (or someone you designate) has received the last item in your order, without having to give any reason.

The cancellation period expires 14 days after the delivery date. If the 14th day falls on a holiday or red day, the deadline is extended to the next weekday.

To exercise your right of withdrawal, you must notify us before the deadline has expired — either via your customer account at account.topdrawer.se or by contacting us directly at info@topdrawer.se 

Return shipping

When returning within the right of withdrawal, you as the customer are responsible for the return shipping cost, unless otherwise stated. We recommend using a trackable shipping option, as we cannot be responsible for packages lost on the way back.

Refund of regular shipping

If you cancel your entire order, we will refund the regular delivery cost (standard shipping). If you choose a more expensive shipping option, we will only refund the corresponding standard shipping cost.

Repayment period

We will refund you within 14 days of receiving your return notification — provided that we have either received the goods back or that you have sent proof that they were returned. The refund is made via the same payment method you used for the purchase, unless otherwise agreed.

This is how you start a return or cancellation

To exercise your right of withdrawal, log in to your customer account at account.topdrawer.se, select the current order and select Request return. You will be asked to confirm your request in an additional step before it is submitted. Once we have received your request, we will send you a confirmation by e-mail.

You can also contact us directly at info@topdrawer.se to notify us of your intention to cancel the purchase before completing the process via the customer account.